Everything you need to know before connecting your inbox.
What does Norian actually do?
Norian connects to your inbox in read-only mode and monitors your client email threads. When it detects a commitment, request, or question that hasn't been resolved on either side, it includes it in your daily email. You act directly from the email or manage everything in your inbox.
I already use Boomerang / Notion / a to-do list. How is this different?
Norian doesn't replace your system. It watches alongside it. Tools like Boomerang, Notion, or your to-do list only work on what you remembered to log. Norian catches what you didn't. It's the layer underneath your existing system that notices when a client is going quiet on something you forgot to track.
Will I get spammed with daily emails?
No. Most mornings you won't hear from us. We only send an email when something in your client inbox has gone quiet long enough to matter, or when something looks like it's about to slip. If nothing's slipping, you get nothing.
What happens if Norian gets something wrong?
Sometimes it will. Norian uses confidence thresholds to filter — items it isn't sure about are dropped quietly and never shown to you. For items that do appear, one click marks them as 'not relevant' and we use that signal to get more accurate for you over time.
Why does Google show me the consent screen twice?
Norian uses two separate Google permissions: one to sign you in (your email address) and one to read your inbox (Gmail). Google shows you a consent screen for each so you can approve them separately. Both are read-only. This is the safer architecture, because Gmail access is granted explicitly rather than bundled with login.
Does Norian read all my emails?
Only emails to and from the client domains Norian monitors. It reads the content in memory to extract structured summaries, then discards the original immediately. Raw email bodies are never stored. Norian has read-only access and cannot send, delete, or modify anything.
Will anyone at Norian read my emails?
No. Nothing you receive or send can be seen by another person. An automated process scans your inbox once daily, looking for two things only: commitments and requests. It extracts a short summary, then discards the original. What stays in Norian is the flag, not the email that triggered it.
How does it decide which clients to monitor?
When you first connect your inbox, Norian scans your last 30 days of email metadata and identifies active client domains by frequency. Two-way domains (you email them, they email you) are monitored automatically. You can pause or remove any domain from Settings, and add new ones manually.
How do I get access?
Norian is invite-only during beta. Apply on the waitlist and we read every application personally. When approved, you'll receive an invite link by email. The invite is valid for 14 days.
What does it cost?
During beta: €15/month after your free access period ends. There is no credit card required during your free period. When it ends, you'll be prompted to subscribe or your monitoring will pause (your items stay visible).
Where is my data stored?
All data is stored on EU-based infrastructure (Frankfurt). Email content is processed in memory and discarded immediately, never written to disk. The only things stored are structured summaries, domain names, and timestamps.
Can I delete my account?
Yes, from Settings, at any time. Account deletion is OTP-verified and permanently removes all your data within 60 seconds. Nothing is retained after deletion.
Will using Norian violate any NDAs I have with clients?
No. Norian is an automated tool, no different in principle from your email client, your spam filter, or your inbox's search function. No human at Norian ever accesses your email content. What we store is a one-line summary: who owes what to whom, and when. The underlying content of your emails is never retained.
Which email providers does Norian support?
Norian works with Gmail and Outlook (Microsoft 365). Both connect in read-only mode via Nylas, our email infrastructure partner. The experience is identical regardless of which provider you use.
Can I connect multiple email addresses to my account?
Each Norian account links to one email inbox today — Gmail or Outlook (Microsoft 365). If your client work is spread across more than one inbox, connect the one that handles most of it. Multi-inbox support is something we're considering; if you'd need it to use Norian, tell us on the contact page.
Does Norian work if my emails are in another language?
Yes. Norian works across the major business languages: French, German, Spanish, Italian, Portuguese, Dutch, the Nordic languages, Mandarin, Japanese, Korean, Arabic, and most others used in client work. We keep summaries in the language they were written in, so your digest reflects what was actually said. Mixed-language inboxes are fine; each item carries its own language.